Terms of Service
Please read these terms and conditions carefully before using our website and services.
Last updated: December 2024
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1 Acceptance of Terms
By accessing and using the Vitality Beauty website (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service ("Terms") govern your use of our website located at vitalitybeauty.co.uk (the "Service") operated by Vitality Beauty Ltd ("us", "we", or "our"). Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
2 Service Description
Vitality Beauty is an online retailer specializing in premium beauty and skincare products for both men and women. Our service includes:
- Online product catalog featuring cosmetics, skincare, haircare, and beauty accessories
- Secure online purchasing and payment processing
- Product recommendations and beauty advice
- Customer account management and order tracking
- Newsletter subscription and promotional communications
- Customer support and returns processing
We reserve the right to modify, suspend, or discontinue any aspect of our service at any time with reasonable notice to users.
3 User Obligations
By using our Service, you agree to:
Age Requirement
You must be at least 18 years old to use this website. By using our Service, you represent and warrant that you are at least 18 years of age.
Accurate Information
You agree to provide accurate, current, and complete information during registration and at all times when using the Service.
Prohibited Uses
You may not use our Service:
- For any unlawful purpose or to solicit unlawful acts
- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
- To submit false or misleading information
- To upload or transmit viruses or any other type of malicious code
- To spam, phish, pharm, pretext, spider, crawl, or scrape
4 Account Security
When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for all activities that occur under your account.
Security Responsibilities
- Choose a strong, unique password for your account
- Do not share your account credentials with others
- Log out from your account when using shared devices
- Notify us immediately of any unauthorized use of your account
- Accept responsibility for all activities under your account
You agree not to disclose your password to any third party and to take sole responsibility for activities that occur under your account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
5 Intellectual Property Rights
The Service and its original content, features, and functionality are and will remain the exclusive property of Vitality Beauty Ltd and its licensors. The Service is protected by copyright, trademark, and other laws.
Our Rights
Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Your Rights
You retain ownership of content you submit to us. By submitting content, you grant us a worldwide, royalty-free license to use, reproduce, and display such content in connection with providing and improving our services.
Copyright Complaints
If you believe that your intellectual property rights have been infringed, please contact us at [email protected] with detailed information about the alleged infringement.
6 Privacy Policy
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.
Key Privacy Points
- We collect information necessary to provide our services
- We do not sell your personal information to third parties
- You have the right to access and correct your personal information
- We use industry-standard security measures to protect your data
- We comply with applicable data protection laws, including GDPR
For complete information about our privacy practices, please review our Privacy Policy. If you have any questions about our Privacy Policy, please contact us at [email protected].
7 Purchases and Payment Terms
Pricing and Availability
All prices are displayed in British Pounds (GBP) and include VAT where applicable. Product availability is subject to change without notice. We reserve the right to modify prices at any time.
Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay and Google Pay
- Bank transfers (for large orders)
Order Processing
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to pricing errors, product availability, or suspected fraud.
Billing and Invoicing
Payment will be charged when your order is placed. You will receive an email confirmation with your order details and receipt. For business customers, VAT invoices are available upon request.
8 Returns and Refunds Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a comprehensive returns and refunds policy.
Return Period
You have 30 days from the date of delivery to return items for a full refund. Products must be unused and in their original packaging.
Return Process
Contact our customer service team to initiate a return. We'll provide you with a return authorization and prepaid shipping label.
Refund Processing
Refunds will be processed within 5-7 business days of receiving your returned items. The refund will be issued to the original payment method.
Exclusions
The following items cannot be returned:
- Opened or used skincare and cosmetic products
- Custom or personalized items
- Items damaged due to misuse or improper care
- Gift cards and downloadable products
9 Disclaimer of Warranties
The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
Service Availability
We do not warrant that this website, its servers, or email sent from us are free of viruses or other harmful components. We do not guarantee uninterrupted or error-free service.
Product Information
While we strive to provide accurate product descriptions and images, we cannot guarantee that all information is completely accurate, complete, reliable, current, or error-free. Colors may vary due to monitor settings.
Beauty Advice
All beauty advice, tips, and recommendations provided on our website are for informational purposes only. Individual results may vary, and we recommend consulting with a professional for specific skin care concerns.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites.
10 Limitation of Liability
In no event shall Vitality Beauty Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.
Maximum Liability
Our total liability to you for all damages arising out of or relating to these Terms or the Service shall not exceed the amount you paid for the products or services that gave rise to the claim, whichever is greater.
Exceptions
Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
11 Termination
Your Right to Terminate
You may terminate your account and cease using our services at any time by contacting our customer service team or using the account deletion feature in your profile settings.
Our Right to Terminate
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
Effect of Termination
If we terminate your account, your right to use the Service will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
12 Governing Law and Disputes
Applicable Law
These Terms shall be interpreted and governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts for the resolution of any disputes arising from these Terms or your use of our Service.
Dispute Resolution
Before filing a formal complaint, we encourage you to contact us directly to discuss any concerns you may have. We'll work with you to resolve any disputes amicably and promptly.
Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer under UK law. You may also have rights under the Consumer Rights Act 2015 and other applicable consumer protection legislation.
Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Information
If you have any questions about these Terms of Service, please contact us:
Vitality Beauty Ltd
20 Fenchurch St, London, EC3M 3BY, United Kingdom
Phone: +44 20 7946 0020
Email: [email protected]
Business Hours: Mon-Fri: 9:00-17:30, Sat: 10:00-14:00